Update: March 18, 2020
Update: CBG LAS VEGAS POSTPONED
New Dates: September 8th - 10th
Dear CBG Suppliers,
Please know that you have all been in our hearts and thoughts, especially now with these recent developments and serious concerns in the world.
We have been watching what is happening in Vegas and the world diligently, especially knowing that our CBG show was less than 3 months away. We knew that a postponement or cancellation from JCK would be inevitable.
As a proactive measure, Joe contacted Caesars weeks ago to secure alternative dates.
Since JCK has not yet rescheduled, we felt the responsible course of action would be to lock in those dates and postpone our show.
With everyone's best interest at heart, we have decided to move the CBG Show dates to Tuesday, September 8th through Thursday, the 10th;
Sept. 7: Exhibitor Setup (Labor Day)
Sept. 8: Day 1
Sept. 9: Day 2
Sept. 10: Day 3
We have kept the show at Caesars in Las Vegas knowing that it would be easy for all of you to reschedule your flights. Our top priority is to ensure the safety of all of our members. We also realize that once this virus has been eradicated, you will all still need time to regroup for the fourth quarter. Several members have expressed this concern.
We feel it is very important for you to know the precautions we are taking to keep our team and all of our members safe during this time.
Please know that we are here for you, and doing our research to continue to find solutions and protocols to help you and your businesses overcome this dilemma.
The markets will rebound and we must remain positive and diligent in the protection of your safety as well as the safety of others.
We are stronger together and we are here for you, always.
Please feel free to contact the office with any questions, comments or concerns.
May you be healthy and safe,
Andie, Joe, Estelle and your entire CBG Team
Below are some general tips we thought may be helpful.
GENERAL SAFETY TIPS
Here’s a list of best practices you can consider, to keep your business running smoothly online and offline.
1. Keep Your Business Safe
Update your employees with the latest news, developments and health regulations. Provide this information in multiple languages to make sure everyone understands. Look out for common symptoms of the coronavirus like a dry cough, shortness of breath and/or fever. Create hygiene stations in the workplace and make sure your team is following protocol to keep everyone healthy. Encourage employees to work from home if they're not feeling well, or if they traveled recently.
2. Postpone Events, Services or Appointments
Be flexible with your scheduling. When possible, postpone your business offerings to a later date. If you offer customers membership plans or packages for your services, consider extending or waiving the expiration date.
3. Respond Quickly to Refunds
Avoid chargebacks by handling refunds as quickly as possible. Keep in mind, the refund process differs according to your payment provider. If you have to refund customers, give them a good reason to return to your business. Offer a coupon or discount for their next purchase as compensation. Moreover, show them you value their business and their patience.
4. Be Transparent
Communicate proactively. Encourage your customers to put their trust in you. Here are some ways you can reach out to your customers and employees:
Live chat with customers using Skype or GO To Meeting. Keep customers updated on your events, product inventory or services.
Use email marketing to let customers know about changes to your business or special offerings.
Create a forum and actively respond to questions and concerns from your community.
Write a blog article detailing what your business is doing to keep your customers safe.
Update your followers on social media with any relevant information.
5. Update Your Site
Keep your customers in the loop. Update your website and social media pages with any changes to your work hours, shipping delays or event/service cancellations. Add an FAQ section to your site to address customer concerns.
6. Modify Your Payment Options
Try to limit your transactions to contactless “tap” payments or encourage customers to pay online using their phones. If using a POS system, disable on-screen signatures. You may even want to opt for online invoicing to digitize the payment process as much as possible.
7. Get Creative
Be prepared to think on your feet and work around issues as they arise. Consider innovative solutions and be flexible so you can ensure customers will return. There is no one-size-fits-all plan. Find solutions that are right for you and your business.
Manage your inventory. Many localities in China and across the world are currently on lockdown. With this in mind, consider alternative ways to fulfill your orders. If your regular product supply is impacted by the current situation, let your customers know.
Update your timeframes. Because of how unprecedented this pandemic is, there are a lot of dynamic elements. To keep providing the best customer experience, make sure your policies are up to date. Let customers know from the outset that delivery may take longer than usual. Edit your store's shipping and delivery policies to reflect these changes.
Encourage online shopping. If you have a brick and mortar store, get your customers to shop online. Offer coupons and discounts to make that option more appealing.
SERVICES & APPOINTMENTS
It's becoming increasingly important to remain at home to avoid spreading the virus. In light of this, here are some recommendations for those in the service industry.
Go virtual. While there is nothing like in-person human interaction, consider offering virtual consultations through video or live stream. Many meetings and classes can be moved online using tools like Google Hangouts, Skype and more.
Be flexible. Postpone your appointments or services and allow customers to do the same–especially if they don’t feel well or have traveled recently. Offer customers coupons and encourage them to reschedule to avoid unnecessary risks. Have your clients’ contact information up to date in case you need to reach out to them.
Double down on hygiene. Let clients know the steps you're taking to keep your business environment clean and safe. This is especially relevant to gyms, beauty and health/wellness businesses.
Consider these safeguards:
Keep hand sanitizer, disposable wipes, soap and tissues on hand. Remind clients and staff to use them regularly.
Ensure everyone washes their hands (for at least 20 seconds).
Post reminders to avoid handshaking and touching your face.
If relevant, wear protective gear and change them between each client.
Add extra buffer time between appointments to thoroughly clean stations and disinfect all equipment used.
Modify your payment plans. Create payment options to accommodate clients during this time period. Update your pricing plans to promote online interactions, such as flexible appointment scheduling or video appointments. Offer special discounts to loyal customers.
Update: March 13, 2020
Update: Coronavirus (Covid-19)
Dear CBG Supplier Family,
As you are aware, the CBG office has been constantly monitoring the COVID-19 coronavirus. We have received several phone calls from retailers expressing concern regarding how the virus will impact their business. Some have already felt a slow down due to fear of an increasing spread of the virus.
In an effort to be proactive in anticipation of what is to come, we felt that our suppliers can help ease concerns by assuring CBG retailers they will be flexible with payment terms. Several retailers have been in contact with their CBG suppliers and were offered extended terms.
We believe these suppliers will be recognized by retailers as true partners. We have always discussed how building relationships with retailers is the key to success in CBG. NOW, during this time of crisis, is the time to show the CBG retailers that you understand the immediate challenges they are facing due to COVID-19, and that you will do whatever possible to support them and help them get through this difficult time.
We appreciate your continued support. This virus will not last forever. The markets will come back. Together we can survive and emerge stronger than ever. The most important thing to remember is to not panic, remain positive and wash, wash, wash your hands! Stay safe!
Andie, Joe and Estelle
Update: March 12, 2020
CBG 2020 Las Vegas Update: Coronavirus (Covid-19)
Currently, the Continental Buying Group 2020 Las Vegas Show will continue as scheduled.
Please know, the CBG team is monitoring the latest news and updates on the Coronavirus (COVID-19) on a daily basis and will continue to do so. The safety and well-being of the CBG family is our top priority.
We are following safety information and precautions as directed by the Center for Disease Control (CDC) and the World Health Organization (WHO). Additionally, we are working with Caesars Palace to monitor the status of COVID-19 in the state of Nevada and the city of Las Vegas.
If it is necessary to reschedule the show, CBG has secured the following dates;
Tuesday, September 8 - Setup
Wednesday September 9 - Day 1
Thursday, September 10 - Day 2
Friday, September 11 - Day 3
We know these are troubling times and now we need each other more than ever. We will keep you updated as things progress.
The following information comes from the CDC’s website and may be useful to you, your team, and your family.
Symptoms of Covid-19:
Shortness of breath
Seek medical advice if:
You develop symptoms
You have been in close contact with a person known to have COVID-19, or live in or have recently traveled from an area known for having confirmed cases of COVID-19.
Call ahead before you go to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.
Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing or sneezing, going to the bathroom, and before eating or preparing food.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.
If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19
We urge you to take precautions when you are traveling. As stated above, your health is our priority. As we monitor the situation, we will issue updates via email and on this website.
For additional information on the coronavirus, please visit the Center for Disease Control.
Please contact our team if you have any concerns at firstname.lastname@example.org.