FAQ'S AND STEP BY STEPS
Please download Firefox to run the Virtual Show.
This browser works best with our platform.
As a Supplier you will always be the Host of all Meetings. To run the meetings, you must have Zoom downloaded to you PC.
Dashboard and Admin
How do I create my showcase?
Once you login to your dashboard select the MANAGE STORE button on your page to open your admin panel. In your admin panel you will be able to,
Upload Showcase Banner(s): Size: 1800 x 750 Pixels, File Type: jpeg.
These banners will be located at the top of your Showcase. The amount of banners you get depends on the package you selected. Click here to view packages.
Upload Showcase Specials Banner(s): Size: 670 x 530 Pixels OR 800 x 800 pixels, File Type: jpeg, Please make sure to make all the images the same size.
This comes with the platinum package. You can use this section to advertise any specials you may have.
Upload and Edit Your Product: Please contact K at Bluestar to upload your product. He will send you a sample csv file. He then will get you in touch with one of his team members so they may assist you with uploading your product and creating your categories.
Featured / Popular Product: This comes with the platinum package. Once your product has been upload you will be able to feature your best sellers on the landing page of your showcase. This section will show below the Showcase Specials Banners.
View Your Purchase Orders: Retailers are able to add product to their cart that they wish to purchase. These products will appear in your purchase orders.
Manage Your Mailing List: Retailers are able to subscribe to your e-mailing list. From this page you can capture their email to add to your personal mailing list.
Create a Customized Page: These pages can be anything about your company. i.e. custom work, financing, shipping terms, testimonials, etc. To upload images or PDFs, please contact K at Bluestar. He will have his team upload it for you.
View your Wishlist: Retailers are able to add product to their wishlist. These can be reviewed before, during, and after your meetings. purchase. These products will appear in your purchase orders.
How do I register my sales associate?
Associates can be added on the dashboard once you account as been activated. Your are limited to the amount of associates you can add by the package you selected. Users can conducted separate meetings at the same time.
To add associates, select the MANAGE STORE button on your dashboard to open your admin panel. Once your admin panel is open, select Vendor Users from the side menu. Next to the header, "Vendor User Management," select the button that says, + Add New. Fill in the fields to create a new user.
How do I upload Banners?
Banner can be uploaded from you Admin Panel.
To get to your admin panel, select the MANAGE STORE button. Once the admin panel opens, select Showcase Banners button from your shortcuts to open more options.
On this page you will be able to view your banners, mark them as active or inactive, and add new banners.
To add new banners select the, "+ Add New," located next to the header. You can sort banners by changing the number in sort order.
How do I upload Showcase Special Banners?
Showcase Special Banners can be uploaded from you Admin Panel. This section consist of 2 columns. See below on how to sort and edit these columns.
To get to your admin panel, select the MANAGE STORE button. Once the admin panel opens, select Showcase Special Banners from the side menu to open more options.
Showcase Special Banner List: View all banners that you have uploaded. You can sort banners by changing the number in sort order. They will show in numerical order. You can also add banners from this page.
Showcase Special Banner Add: Fill in all fields to add a banner. You will notice an option called, "Banner Position," this option allows you select which side your would like for the banner to be on.
How do I edit my contact info?
Contact the CBG office to edit your contact info and address.
How do I edit my social media links?
Contact the CBG office to edit your social media links.
How do I upload product?
The Bluestar team will contact your with an example csv. They will match the columns and upload the product for you. Contact K at Bluestar for a sample cvs file.
Once the first data file is uploaded, products can be managed from your admin panel. To get to your admin panel, select the MANAGE STORE button. When the admin panel opens, select Products button from the shortcut menu. On this page you edit the info, add images, and more.
To add product individually, select the, "+ Add New," button located next to the header and fill in the necessary. Fields mark with a * are required.
Is there a limit to the number of images / videos you can add to 1 product?
No there is no limit to the amount of images you can add to 1 product.
To add images / videos to a product, please include the image url in the csv file.
How do I add popular products (featured products)?
This option is only available in the Platinum Package. You can mark individual product to feature from your Admin Panel.
To view your admin panel, select the MANAGE STORE button from your dashboard. Once the admin panel opens, select the Products button from the shortcut menu. Use the search bar to find the item you are looking for. You can search by Name, SKU, or description. Once you found the product you would like to feature, select the blue pencil button to edit the product. Scroll to the bottom of the page to see the "Is Feature" option, select Yes to add product to the feature / popular list, No will remove it.
Can I upload different categories for product? i.e. Engagement, Wedding bands, Men's Jewelry, etc.
Yes, you will have full control of the categories. The Bluestar team will assist you with this when uploading your product.
Categories can be created from your Admin Panel. To get to your admin panel, select the MANAGE STORE button on your dashboard. Once the admin panel opens, select Navigation from the side menu. This will open a drop menu with 2 options:
Category List: View all active cateories. From this list you can activate and deactivate individual categories.
To add a category, select the + Add New button located next to the header. For assistance, please contact the K at Bluestar.
Can I submit my API of all my product?
Yes, you may submit and API for products. There will be a fee from Bluestar to upload the products for you as API requires additional programming.
How do I change the image of the product?
You can edit individual product from your Admin Panel.
To view your admin panel, select the MANAGE STORE button from your dashboard. Once the admin panel opens, select the Products from the shortcut view. Use the search bar to find the item you are looking for. You can search by Name, SKU, or Description. Once you found the product, select the white "View" button to view and edit the images for that product.
How do I create a pre-select wishlist list of items to suggestions for retailers?
You can create a wish list and share it with multiple retailers at once from your showcase.
To create a pre-selected wish list open your showcase from your dashboard by selecting, "My Store". Find the product you would like to add and select the, , to add the product to your pre-selected wish list. When select P will change to,
Once you have added all pre-selected product to your wish list, selected the P from the header (next to your logo).
This will open a page with all of your pre-selected products.
To send this list to the retailers, select the green button that says "Search Retailer". This will open a pop up window with a list of retailers. Simply check the boxes of the retailers (up to 3 retailers) you would like to send the list to. Once completed, scroll back to the top of the list and select the green button, "Share with Retailer". Your list has been emailed to the retailer and added to both of your dashboard.
How do I create a customized page? custom work, financing, shipping terms, testimonials, etc.
The amount of pages that can be created is based on the package you have chosen.
Pages can be created from your Admin Panel. To get to your admin panel, select the MANAGE STORE button on your dashboard.
Once the admin panel opens, select Page Manager button from your shortcuts. Next to the header you will see a button + Add New, select this button to begin creating your page.
Link Name: This the the name that will be shown on your menu. i.e. About Us, History, Financing, CADS, etc.
Link URL: Create the url for your page. i.e. about-us ( Use dashes between words.
Title: This is the title that will display on the page.
Target Window: Choose if you want the page to open in the same tab, a new tab or in a new window
Content: Add the verbiage you would like to display.
Visible: Make your page visible to the retailers by selecting Yes. Not ready to show the retailers, then select No.
To add images and PDF's, please send your images to K at Bluestar. They will upload them to you.
Creating and Running Meetings
What equipment do I need during my meeting?
If you are not currently setup for virtual meetings, we suggest that you purchase a high end webcam that will stream and record vibrant, true-to-life HD 1080P video. Here are some suggestions:
Camera - Canon EOS Rebel T6 (or similar DSLR), $399.00
Macro Lens, $599.00
AC Power supply adapter, $26.99
Lightbox and light, $40.99
Turntable (Optional), $69.99
Camera Light (Optional), $30.99
logitech c922 pro stream webcam, $199.00
Software EOS Webcam Utility, Free
If your phone has a good camera you can also use it to conduct your meetings. Our platform is responsive and will work on your phones.
If already have equipment and you have been conducting successful virtual meetings, our system will be compatible with your existing equipment.
Can I send a retailer a chat message before scheduling a meeting?
Yes, you will be able to communicate directly through our system messaging service as well as send out meeting invitations/request.
Can I request a meeting with a retailer? How?
Yes, you can request meetings with retailers. To request a meeting, select Retailer List from your dashboard.
Find the retailer you would like to meet with and select the button labeled "Meeting Invitation Request".
This will send a notification to the retailer to select the time and date they are available.
Retailers are able to request meetings as well. You will receive a notification when a retailer has requested a meeting.
I ran out of meetings, how do I add more?
Contact the CBG office to purchase additional meetings.
How do I view a list of meetings I have requested?
All scheduled, confirmed, and pending meetings will be listed on your dashboard. Retailers will have an option to confirm or decline your meeting request. You will be able to view the status of your meeting on you page.
How do I know when a requested meeting has been approved?
Once a meeting day and time has been chosen by the Retailer, you will receive a notification to confirm and approve the meeting.
Can I edit the times I am available for a meeting?
Yes, you may log in to your dashboard and access your meetings and edit them anytime prior to the scheduled start time.
How do I share my screen during a Zoom meeting?
On the bottom panel, select the green button that says Share Screen.