Vault and Security FAQ's
Where is the Vault?
The Vault is located in the Orlando L ballroom
When will the Vault open?
The Vault will open Monday, Jan. 13 at noon and close on Thursday, 16. All Merchandise must be removed from the vault by 9:45am each morning. Live merchandise cannot stay in the vault during show hours. See schedule below.
How does the Vault work?
Armed security will be on duty at vault during the hours listed below.
All Merchandise must be removed from the vault by 9:45am each morning. Live merchandise cannot stay in the vault during show hours.
Your product must be placed into trunks and secured with a lock and key.
At the vault you will be given a ticket for each trunk. On the top portion of the ticket you will write your company name, booth number, and a sign it with your signature. This top portion of the ticket will be attached to each your trunks. You will be given the bottom portion with the corresponding ticket number. Please be aware that the person who signs in the trunk is the ONLY person allowed to sign out the product the next day and they MUST present the ticket to the vault guard. Do not loose your ticket! The security guards will not release your trunks until all other trunks have been removed from the Vault and they are assured that the trunk belongs to you.
You will be given new vault tickets for your trunks everyday.
We have a designated room to store your empty trunks during that day. There is no procedure for storing empty trunks. We are not responsible for anything lost or stolen. Temporary empty crate storage will be located in the hallway of the Orlando Ballroom along Plaza International until Jan. 14 @ 5pm, Orlando N will be available on Jan. 14 @ 5pm
Will there be security?
There will be 24 hour armed guards from Monday, Jan. 13 at noon until the end of show Thursday, Sept. 16. They will not be at the vault during show hours. Please see above schedule.
Will there be cameras?
No, CBG will not provide cameras on the showroom floor. If you feel that it is necessary, please click here to order them through our designated provider.
When will the armored carriers start releasing our merchandise?
Monday, Jan. 13 - Armored carriers will arrive at noon and begin releasing merchandise until 5pm.
Tuesday, Jan. 14 - Armored carriers will return between 7:00am - 9:30am. Show starts at 10:30am.
When will the armored carriers start picking up our merchandise?
Thursday, Sept. 16 - Armored carriers will distribute packing slips around 8:00am. If you missed them, they will be back at 1pm to begin setting up their station. They will start accepting merchandise at 5:00pm.
When can I set up my booth?
You can set up your booth from 12pm to 5pm on Monday, Jan. 13
If you need additional time, the ballroom will open again for setup on Tuesday, Jan. 14 at 7am. Show starts at 10:30am.
Can I hang signs in my booth?
Yes! you can hang signs in your booth and in your booth ONLY. We will not let exhibitors place signs in the foyer or in the aisles of the ballroom. You can not block the view you neighbors or replace the drape with your banner.